Terms of Service

Last updated June 2025

Terms & Conditions for design, print, website and creative services.

(Updated June 2025)

These terms refer to the Client as ‘you’, ‘your’ and RMG Creative as ‘we’ or ‘us’, collectively ‘the parties’.

1. Billing Structure

   RMG Creative will quote for a project or body of work before work commences and quotes shall be valid for 30 days. Quotes may be based on hourly rate, or based on products or services required. On acceptance of the quotation or body of work to continue, RMG Creative may require part pre-payment before work commences, or part-payment at an agreed milestone in the project. If Client requirements change after the work has been started, RMG Creative will advise of any increased costs in product or services and discuss with the Client how best to proceed.
   

2. Payment

   Invoices will be raised at agreed milestones during works and on project completion and must be paid within 30 days. In making payment of invoice, you are accepting these Terms and entering into a contract with RMG Creative. RMG Creative will invoice for the remaining cost of the project and associated services prior to the release of any logo files or final exports, and reserves the right to withhold delivery until payment has been received in full.
   
   RMG Creative reserves the right to invoice prior to the time detailed if you have been uncontactable or unresponsive for more than 30 days.
   
   You reserve the right to request a payment plan which may be accepted at RMG Creative’s discretion. All payment plans must be agreed to both parties in writing.
   
   RMG Creative reserves the right to charge you for any fees incurred relating to commencement of collection and recovery processes for accounts that remain unpaid in excess of 30 days.
   
   VAT is chargeable on all invoices where applicable. Invoice queries must be raised within 5 working days. Late payments may incur additional charges. RMG Creative reserves the right to suspend work on projects if Client accounts are overdue.
   

3. Scheduling

   RMG Creative and the Client will agree a schedule of work on approval of quotation. RMG Creative will always endeavour to achieve Client deadlines and work within Client schedules, but cannot accept responsibility for works not meeting deadlines when the agreed deadlines are not met by the Client.
   

4. Approval

   RMG Creative will not allow print works, website launch or any other final product delivery until the artwork or project has been approved by the Client. Once approved by the Client, RMG Creative are not liable for errors or omissions of any kind.
   
   Once the Client has approved artwork and a project has been authorised to print or website launch, in the unlikely event of a technical, specification or supplier issue, RMG Creative will endeavour within reason to rectify the situation to a satisfactory conclusion.

5. Speculative Work

   RMG Creative is not required to accept work ‘on spec’. Work will only be undertaken once requirements are agreed and a quotation has been accepted.

6. Confidentiality

   RMG Creative acknowledges that projects may require the sharing or use of sensitive or confidential material relating to the Client’s products, vendors, works, strategies, proposals, and other proprietary information, and agree to protect the confidentiality of such materials. If strict confidentiality is required, RMG Creative are happy to sign NDA or other confidentiality agreements.

7. Material

   RMG Creative reserves the right to refuse to handle any media that is, but not limited to, unlawful, harmful, racist, violent, obscene or that could potentially cause any damage, distress or that is deemed inappropriate by RMG Creative.

8. Ownership and Copyright

   Ownership of all design works belong to the Client as soon as invoice payment has been made, from which time the client is then free to use, replicate, edit and distribute designs. The Client may not resell works unless expressed permission has been arranged with RMG Creative.

   RMG Creative retains ownership of printed materials or merchandise until payment has been made in full. RMG Creative retains the right to use visuals of artwork in a design portfolio, on their company website or for future promotion. 

   The Client accepts full responsibility for copyright ownership and licensing of any images, photos, graphics or materials provided to RMG Creative and RMG Creative are not liable to establishing copyright ownership or licensing of materials supplied to them by the Client.

   RMG Creative are unable to provide or initiate any form of copyright, trademark and/or legal name search. If you require a logo, design or name to be registered as a trademark or for any other legal basis, you must seek your own legal advice.

9. Brand naming

   The client takes full responsibility for ensuring that a company/product/name is free, available, and all suitable checks have been carried out to ensure the company/product/name is not in use by someone else and/or infringes on any other registered trademark, business name and is legally safe to use before work is started. 

   Should any legal issue arise with the naming after the project has been completed, no refunds are possible, and RMG Creative are not legally responsible for any problems thus arising.

   If a change of name is required mid-way during a project, and significant logo exploration work has already been presented, the project cost will be recalculated to allow for the reworking involved.

10. Typefaces

    Any fonts/typefaces that are purchased for the final design, and/or supporting brand identity assets, are subject to commercial licensing laws. A font/typeface licence gives only the owner full rights to use the font/typeface as necessary.

    Presentation of design concepts will specify the typefaces used and where they can be acquired. Where possible, designs will use fonts that are freely available from Google Fonts or in design software programmes such as Canva to make it easy for the client to use the same font in brand and marketing documents. It is the responsibility of the client to acquire any necessary font licenses (paid or unpaid). It is against the law for RMG Creative to provide any client a ‘copy’ of any font/typeface that has been purchased by RMG Creative.  

    Where a font has been used in a logo which is not freely available, the graphics will be converted to ‘outline’ vector artwork and can no longer be edited. 

11. Restrictions

    These Terms of Service do not give you the rights or permission to use/modify/alter/replicate or borrow any of the previous ideas/concepts/sketches presented by RMG Creative. All original preparation materials, sketches, visuals and unused ideas shown and considered will remain the property of RMG Creative. RMG Creative are free to use these unused and previous ideas for future conceptual and client work. 

    Unless otherwise agreed, RMG Creative reserves the right to showcase the finished logo and associated designs in a portfolio and in any number of online galleries/portfolio/showcases/awards as well as in printed literature including books and magazines, now and in the future. Associated designs and artwork can include commercial print design//stationery/signage and any application icons and imagery. Any supporting artwork and designs required by this project can be used as indicated by RMG Creative for personal and/or professional reasons.

    The client is free to change, modify and adapt the finished logo design as you see fit, but you do so at your own risk.

12. Disclaimer of Warranties

    RMG Creative shall complete works to the agreed approach and completion specification. RMG Creative does not represent or warrant that works will guarantee any additional profits, sales, exposure, or expressed benefit, and RMG Creative has no responsibility to the Client if the works do not lead to the Client’s desired result(s).

13. Limitation of Liability

    Under no circumstances shall either party be liable to the other party or any third party for any damages resulting from any part of this agreement or works undertaken, such as, but not limited to, loss of revenue or anticipated profit or lost business, costs of delay or failure of delivery.

    RMG Creative is not legally responsible for any loss or damage suffered or incurred related to use of any of its services, whether from amendments, errors or omissions in documents, designs, information or any goods or services offered by RMG Creative. This includes your use or reliance on any third-party content, links, comments or advertisements. Client use of, or reliance on, any information or materials RMG Creative produces, amends or designs is entirely at your own risk, for which RMG Creative shall not be liable.

    All designs presented to you will be original and to the best of our knowledge will not infringe/plagiarise any other work. RMG Creative will perform limited checks to ensure that design work has not unintentionally infringed on another’s design, including reverse image checks across search engines. However, RMG Creative assumes no legal responsibility for any loss or damage suffered or incurred related to legal issues regarding the originality or authenticity of design work. Should you have any concerns, please discuss with RMG Creative prior to commencing work. 

14. Severability

    Should any provision of these terms be deemed invalid or unenforceable, in whole or in part, that part shall be severed from the remainder of these terms and all other provisions shall continue as valid and enforceable.

15. Cancellation, Unforeseen or Sudden Cancellation of a Project

    The Client and RMG Creative both understand that services may be terminated at any time if the working relationship is deemed unsatisfactory by either party. All works that have been agreed and approved must be delivered by RMG Creative and paid in full by the Client, in accordance with RMG Creative’s payment terms. Work refused by the Client remains ownership of RMG Creative and may not be used by the Client in whole or in part. Work refused after project completion must be paid in full.

    Should you choose to cancel the project midway through, where ideas and proposals have been submitted, refund of previous payment is not possible. However, depending on the work completed and overall budget, a portion of the funds may be returned.

    In the unlikely event of illness or accident that prevents RMG Creative from being able to complete a project, RMG Creative will endeavour to find an alternative designer to complete the work on their behalf, and the project will either be billed by RMG Creative on completion or by the new designer, as agreed by the Client. Alternatively, project assets may be handed back to the Client for them to appoint another designer to continue the work, in which case RMG Creative will bill the Client for work done up to that point, or a portion of the prepaid invoice amount may be refunded. 

16. Force Majeure

    Should RMG Creative fail to perform any obligation pursuant to these Terms of Service due to an “act of God” or an act of any government, terrorism, riot, war, accident or any deficiency in materials or transportation or any other cause of any nature beyond its control, such failure shall not be deemed to be a breach of these Terms of Service, provided that you are notified of the existence and nature of the reason for my non-performance and delay, and RMG Creative resume performance immediately upon the conclusion of the relevant force majeure.

17. Acceptance of Terms

    The Client agrees to pay for agreed works rendered by RMG Creative Ltd. By agreeing to a quotation or authorising a body of work to commence, the Client agrees to these Terms of Service.

Terms & Conditions for Workshops, Courses and Online Learning

(Updated June 2025)

These Terms and Conditions apply when you sign up for any workshop, course, program, or online learning experience provided by RMG Creative / Lucy Kirkman (referred to as “we”, “us” or “our”), as agreed to by the Client (referred to as “you’ and “your”). By signing up or taking part, you're agreeing to these terms.

1. What You Can Expect from Us

We promise to:

• Deliver the course/workshop/program content as advertised.

• Show up fully prepared, present, and professional.

• Provide access to any materials, recordings, and resources that are part of your enrolment.

• Respond to your questions within a reasonable timeframe (usually within 2 working days).

• Respect your privacy and ideas, and create a safe, supportive environment.
  

2. Your Responsibilities

By joining, you agree to:

• Take full responsibility for your own learning, decisions, and outcomes.

• Attend sessions (live or pre-recorded) as you are able, and complete any self-paced work in your own time.

• Be respectful and supportive of other participants in any group environment.

• Not share, duplicate, or distribute any content outside the program without permission.
  

3. Communication & Contact

• You can contact us via email at lucy@rmgcreative.co.uk

• We'll reply within 2 working days, Monday to Friday, excluding UK public holidays.

• For program support, we may use a group platform (e.g. Facebook, Voxer) and details will be shared on sign-up.
  

4. Live Calls (Group or 1:1)

• Group and 1:1 calls are scheduled in advance and shared with you.

• You are responsible for attending live calls at the set time.

• We do not guarantee call recordings will always be available (though we’ll do our best).

• If you miss a 1:1 session without 24 hours' notice, we may not be able to reschedule.
  

5. Payments

• All prices are listed in GBP and include VAT if applicable.

• Payment is due in full at the time of booking unless a payment plan is offered.

• If you're on a payment plan, you agree to complete all payments, even if you change your mind later.

• Late payments may result in paused access until the issue is resolved.
  

6. Refunds & Cancellations

We offer the following:

• A 14-day statutory cooling-off period from your date of purchase (if you're a consumer buying online). If you’ve accessed digital content or attended a live session within that time, this right may be waived.

• After that period, no refunds are given unless stated otherwise for a specific program.

We aim to be fair. If there’s an exceptional reason you can’t continue, get in touch and we’ll consider your request with kindness and common sense.

7. Confidentiality

• What’s shared in group spaces stays in the group. Please respect the privacy of other participants.

• We will not share your details or insights without your permission.

• You are welcome to share your own experiences but not the personal or business information of others.
  

8. Intellectual Property

• All course materials, frameworks, templates, recordings and resources are created by us and remain our intellectual property.

• You may use them for your own learning and business growth, but not copy, share, or republish them without permission.

• If you'd like to collaborate or license any part of the content, please ask. We're open to conversation.

9. Termination

We may remove you from a program or course without refund if:

• You breach these terms.

• You behave in a way that is harmful, disrespectful, or disruptive to others.
  We will always give a written warning and the opportunity to address the issue before taking this step.
  

10. Limitation of Liability

• We will never intentionally mislead or harm you.

• However, we are not responsible for how you apply the ideas, nor for any business loss, income loss, or emotional upset that may result.

• Our total liability is limited to the fees you have paid for the program.
  

11. Disclaimers

• All workshops, courses, and programs are educational in nature. We do not guarantee specific outcomes. Your results depend on your effort, decisions, and circumstances.

• Nothing we share should be considered legal, medical, or financial advice.
  

12. Notices

• Any formal notice under these terms should be sent to our business address or email: lucy@rmgcreative.co.uk

• If your contact details change, please let us know to avoid missing important updates.
  

13. Disputes

• If you’re unhappy or something doesn’t feel right, please contact us so we can talk it through and resolve it fairly.

• If we can’t reach an agreement, any disputes will be governed by UK law and handled through the UK courts if necessary.
  

14. Changes to These Terms

• We may update these terms from time to time. The latest version will always be available on our website.

• You’ll be notified of any significant changes affecting a course or program you're enrolled in.
  

15. Thank You

We’re here to support your growth, creativity, and business journey. Thank you for choosing to work with us.