Privacy Policy

Communication Data

  • Data is collected online at www.rmgcreative.co.uk

  • By providing data, the data subject agrees to be over 13 years of age

  • Data collected includes name, email address and the date and time that the data was received

  • Data is stored on a Google Drive secure cloud and transferred to a Mailchimp account

  • Reasonable precautions are taken to protect the security of data

  • Data has been provided by the data subject to receive a newsletter from RMG Creative

  • Data will not be shared with any third parties

  • Data may be held for no longer than is necessary for the purposes for which the data is received

  • The data subject may remove themselves from the mailing list at any time by clicking ‘unsubscribe’ at the footer or a newsletter, or by emailing RMG Creative and requesting for their data to be removed

  • If data changes, the data subject may contact RMG Creative and request their data be updated

  • The data subject can discuss data usage, complaints or queries at any time by contacting RMG Creative

  • RMG Creative is a trading name of RMG Design and Print Limited

  • Full name and address of legal entity: RMG Design and Print Limited, 82 Railway Crescent, Shipston on Stour, Warwickshire CV36 4GE telephone 01608 661052

This privacy policy notice is for www.rmgcreative.co.uk and served by RMG Creative, a trading name of RMG Design & Print Ltd, 82 Railway Crescent, Shipston on Stour, Warwickshire CV36 4GE. Registered office Unit 2, 3a Wellington Road, Bidford-on-Avon, B50 4JH. This privacy policy governs the privacy of those who use it. The purpose of this policy is to explain how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations. If you do not agree to the following policy you may wish to cease viewing / using this website. 

Key definitions

  • "I", "our", "us", or "we" refer to the business, RMG Creative, a trading name of RMG Design & Print Ltd

  • "you", "the user”, or “data subject” refer to the person(s) using this website

  • GDPR means General Data Protection Act.

  • PECR means Privacy & Electronic Communications Regulation.

  • ICO means Information Commissioner's Office.

  • Cookies mean small files stored on a users computer or device.

Processing of your personal data

Data collection - data is collected online at www.rmgcreative.co.uk. Data collected includes first name, last name, postal address, company name, email address, telephone number and marketing preferences, along with the date that the data was received. Data is stored on a Google Sheet on Google Grive cloud and is manually downloaded and transferred to a Mailchimp account. Data has been provided by the data subject to receive a newsletter from RMG Creative. The data will not be shared with any third parties, unless required by law. Data will be held for no longer than is necessary for the purposes for which the personal data is processed. The data subject may remove themselves from the mailing list at any time by clicking ‘unsubscribe’ at the footer or a newsletter, or by emailing RMG Creative and requesting for their data to be removed. The data subject can discuss data usage, complaints or queries at any time by contacting RMG Creative.

Google Analytics - we use the data we collect from your visit to www.rmgcreative.co.uk to help us learn about our visitors requirements and help improve the user experience of www.rmgreative.co.uk. Data collected may include, but are not limited to, how you found our website, which pages your visited and page duration, how long you spent on our website, bounce rate, keyword search, navigation path through the website and entry and exit pages. We will not share your data with third parties, unless required by law. Data will be held for no longer than is necessary for the purposes for which the personal data is processed.

Legitimate Interest - we may contact data subjects with information that we believe may be of legitimate interest. In doing so, we have identified the legitimate interest, considered the need for processing in order to achieve the interest, and balanced these against the data subject’s interests, rights and freedoms. These legitimate interests may include, but not be restricted to, commercial, individual or broader social interests.

Contract - RMG Creative hold data for the contractual and operational purposes of conducting business. Data held may include, but not be limited to, first name, last name, postal address, company name, email address, telephone number, website address, business goals, objectives, strategies, artwork, images and written content. Clients have the right to request full deletion of any and all records kept. Should a Client request all records to be permanently and securely deleted, work agreements between RMG Creative and the Client would cease, and the Client would be liable for payments for works carried out. Please see Terms of Service.

Legal obligation - RMG Creative are legally obliged to hold data including and not limited to accounts, company information, financial records and company information required to be held by financial law and in accordance with HMRC and other legal financial bodies.

If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.

Your individual rights

Under the GDPR your rights are as follows:

  • the right to be informed;

  • the right of access;

  • the right to rectification;

  • the right to erasure;

  • the right to restrict processing;

  • the right to data portability;

  • the right to object; and

  • the right not to be subject to automated decision-making including profiling.

Internet cookies

We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third party website. Some cookies are required to enjoy and use the full functionality of this website.

We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.

Data security and protection

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.

Transparent Privacy Explanations

We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.

Sponsored links, affiliate tracking & commissions

Our website may contain adverts, sponsored and affiliate links on some pages. These are typically served through our advertising partners; Google Adsense, eBay Partner Network, Amazon Affiliates, or are self served through our own means. We only use trusted advertising partners who each have high standards of user privacy and security. However we do not control the actual adverts seen / displayed by our advertising partners. Our ad partners may collect data and use cookies for ad personalisation and measurement. Where ad preferences are requested as 'non-personalised' cookies may still be used for frequency capping, aggregated ad reporting and to combat fraud and abuse.

Clicking on any adverts, sponsored or affiliate links may track your actions by using a cookie saved to your device. You can read more about cookies on this website above. Your actions are usually recorded as a referral from our website by this cookie. In most cases we earn a very small commission from the advertiser or advertising partner, at no cost to you, whether you make a purchase on their website or not.

We use advertising partners in these ways to help generate an income from the website, which allows us to continue our work and provide you with the best overall experience and valued information.

If you have any concerns about this we suggest you do not click on any adverts, sponsored or affiliate links found throughout the website.

Email marketing messages & subscription

Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the "Processing of your personal data” above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.

Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.

Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences.

Our EMS provider is https://mailchimp.com/. We hold the following information about you within our EMS system;

  • First name and last name

  • Company name

  • Postal address

  • Email address

  • I.P address

  • Subscription time and date

Complaints

If you have a query or complaint about how we store or process your data, please do not hesitate to contact us on 01608 661052 or 07946 600106 or lucy@rmgcreative.co.uk.

You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.